Video Conferencing
All HotHealth plans come with Video Conferencing ready to go. To get started, all you need to do is add your staff to the staff profile section, tick available for video conferencing in your staff appointment section, edit their availability and you are ready to go.
Joining a video appointment is easy. You can join via clicking the link in your email reminder, or navigate to your appointments screen on the HotHealth site and click the upcoming appointment. There will be a green, ‘join’ button in the top right from 5 minutes before your scheduled start time. See video below.
Please make sure that you have allowed HotHealth to access your microphone and camera. When you first access a meeting you will be prompted. If you refused then, please follow the instructions below.
IPHONE & IPAD USERS
1. Open the Settings app.
2. Scroll down to “HotHealth”
3. Toggle the Microphone and Camera options on.
ANDROID USERS
1. Open the Settings app.
2. Tap on “Applications”
3. Tap on “Application Manager”
4. Look for the HotHealth app and tap on “More” (top right corner).
5. You’ll now see a list of options, tap on “Permissions.”
6. Toggle on the Microphone and Camera options on.
Once you are in the video conferencing screen, check that your microphone is not on mute and that you have the video function turned on.
If you cannot see the other person, they may be running late to the appointment. Wait a few minutes past your scheduled time and give your provider a call.
If you are still having issues, check that you are using a supported device and browser and try turning your device on and off again.
Desktop or laptop
- Chrome version 23 or higher
- Edge version 79 or higher
- Firefox version 22 or higher
- Opera version 18 or higher
- Safari version 11 or higher
Apple iPhone or iPad
- Safari version 11 or higher
Android phones and tablets
- Android browser version 80 or higher
- Chrome version 80 or higher
- Firefox version 68 or higher
- Opera version 46 or higher
If there are still technical issues please contact us.
HotHealth’s Video Conferencing function has been designed to adhere to security standards for Australian Healthcare. Other platforms that offer video calls do not meet these standards. HotHealth allows you to keep your brand in focus, just like if your client attends your practice. Clients can access the appointment directly from your own HotHealth site or from the email notification.
You can track how many video conferencing sessions you have booked in the month in the Appointments Section Setting within the Dashboard. This will tell you how many sessions you have remaining for the current month.
Currently, HotHealth video appointments are only available via web browser. Keep an eye out for future app updates.
Appointments & Booking
Staff members can schedule appointments via the Appointments Page on your site. Staff members should use the staff booking button.
The Appointments section is HotHealth’s internal booking system and allows you to undertake bookings and video conferences inside the platform. External Bookings enables you to link to third party booking engines.
The cost of appointments booked varies depending on what plan you are on. The plans have a number of included video conferencing appointments. Please view the pricing page for more details.
HotHealth integrates with PrimaryClinic and MasterCare+. We are open to integrating with other platforms, please contact us to find out more.
Confirmation and reminder emails are sent to the email address input at the time of booking. If your client is using the HotHealth app, a push notification will also be sent. Reminders are sent one day prior and five minutes before the scheduled start.
Your HotHealth Website
HotHealth provides a field for you to input a Google Analytics tracking code in the website presentation section. You can find out more about Google Analytics and how to register your site here.
HotHealth can be customized to suit your needs. If you need a website, enable all the contact and news features. If you are happy with your existing website, use HotHealth as a secondary site to run all your engagement features such as online booking, video conferencing and digital forms.
Contact us about finding out how we can assist in setting your site up for you.
You can find stock images from sites like ShutterStock or PixaBay. If the resolution is too high, you can reduce the image size on sites like https://imagecompressor.com/
You can share articles on your website to be viewed by all visitors. Within these articles you can add images to the body of text using a textbox format. Here there are options of ‘Heading 1’, ‘Heading 2’, ‘Heading 3’ styles etc. which can be used for SEO. You can also label your articles to be easily found by people searching for specific topics.
You can share news and blogs to a targeted audiences on your website. For example making it viewable only to people within a certain group, ie Diabetes Group or Wellness Group. You can send these groups push notifications via the HotHealth app and email them direct on updates on the posts. You can also add a video, image or PDF file to this post.
User Type
A manager in HotHealth is a user with the power to control all aspects of the app and website. The person who created the site is automatically a manager. You can have multiple managers by granting additional access to users in the user section of the dashboard.
Managers are responsible for selecting which features are turned on and off, and what that app/site looks like. They will manage things like security levels, group requests, news articles, etc.
An “Assistant Manager” can create and edit news, articles and events. You can also grant them additional access in your manager dashboard.
Go to your “Dashboard” and select “Managers”. Here you can see a list of all users that are managers.
Go to your dashboard and click on the “users” section. Add another user that you want to make a manager (if they are not already a manager) or edit a user to grant them manager access. Once you have a new manager for your app, they will be able to delete you or remove your manager access.
Your Account & Organisation’s App
Yes.
Note, you can create a maximum of 10 organizations and you can only have one HotHealth account per email address.
HotHealth has a number of security and privacy settings so you have control over who joins groups in your organization and what information they are authorized to see. In the dashboard go the the “Groups” page and set up groups to find out more.
Click on the “Organization Details” option in the bottom left section of your dashboard. In the help text at the top of the page there is a link to delete your account.
You need to edit your subscription in your Global Health account to downgrade or upgrade.
You can access the shop by logging into the shop.
Alternatively, please contact our team.
No, when you delete information such as staff profiles or calendars, you will lose it forever. Please make sure you have made a note of any required information before you delete sections.
Click on the “Organization Details” option in the bottom left section of your dashboard. On this screen you can change the name of your organization.
Other
HotHealth is an all-in-one online engagement tool that allows healthcare delivery organisations and wellbeing professionals to take their services online and engage with their patients and clients.
HotHealth’s pricing model is a monthly subscription with pricing dependent on what plan you are using. See the pricing page for more details.
All functionality of HotHealth is available through a mobile friendly website. The main difference is that you cannot receive push notifications and will instead need to rely on email.
Your patients and clients only need a login if they are joining a video conference, want to view their upcoming appointments or want to access information you have only made visible to logged in users. All other times, they can access your site via the public URL.
Questions For Patients and End Users
HotHealth is a free app that allows you to keep up-to-date with your key healthcare providers.
The first thing to do is make sure you have the latest version of the HotHealth app. Go to the App Store or Google Play and see if there is an update.
IPHONE & IPAD USERS
Please check the following.
Check you are not in “Do Not Disturb” mode.
Sometimes, notification sounds and alerts can be blocked by the “Do Not Disturb” settings.
- Go to “Settings” on your home screen.
- Select “Do Not Disturb”
- Either turn off all options, or make sure that your scheduled “Do not disturb” times are not causing you not to see notifications.
Make sure Notifications are turned on in your phone settings
Please note that this process varies a little between versions of iOS.
- Go back to “Settings” (from your home screen) and select “Notifications”
- Scroll down until you see “HotHealth”
- Make sure that the “Alert Style” is set to either “Banners” or “Alerts”.
- While on that screen, also make sure you turn on all other options.
Make sure Notifications are turned on in HotHealth
First of all make sure that you are logged in to HotHealth on your phone. Assuming that is the case, follow these steps to make sure notifications are turned on.
- Go to your HotHealth (ie. select a team from the home screen).
- Inside of your HotHealth, click on the “Settings” in the top right.
- Make sure that you have “Notifications” turned on.
ANDROID USERS
There are a number of things to check.
Check notifications are enabled
Lets check to see that you have notifications enabled.
- Select “Settings” from your menu.
- Select “Apps” (it is sometimes called “Application Manager”) from the “Settings” menu.
- Find “HotHealth” from your applications listing (you can scroll to it or use the search function at the top of the screen).
Ensure the “Show notifications” tick-box is selected.
Check you are not in “Do Not Disturb” mode
Sometimes, notification sounds and alerts can be blocked by the “Do Not Disturb” settings.
- Select “Settings” from your menu.
- Select “Sound” from the “Settings” menu.
- Ensure that “Do not disturb” is off.
- If you are still not receiving push notifications, please contact HotHealth and we will look into it.
IPHONE & IPAD USERS
If you are on an iPhone or iPad, if you go to “Settings” and then “Do Not Disturb”, you can set your phone to not make a sound during certain times of the day (e.g. 10pm to 7am).
ANDROID USERS
If you are on an Android phone, there is a “Do Not Disturb” mode that you can turn on before you go to bed. This will stop sounds and vibrations.
Open HotHealth and tap the “Log In” button. Click on “forgot password” and follow the prompts.
Alternatively you can go here to reset your password.
HotHealth uses the same login credentials as Lifecard. Please log in to Lifecard and change it there.
An authorized person from your organization can create HotHealth site. We call this person a “manager” as they have complete control over the platform. HotHealth can support multiple managers if you want more than one person to be able to manage the tool.
Click here to create a website and app for your for your organization. Select what plan you want to start with and then click the “create” button at the bottom. From there simply follow the step-by-step instructions.
You can see what groups you belong to via the ‘options’ on the HotHealth App or ‘my settings’ if you are accessing the platform from your web browser.
To join a video conference click on the link in your email reminder or navigate to the organisation’s appointments page on their site. You will need to login to the site, and if you have navigated to the appointments page, click on the upcoming appointment. There will be a green ‘join’ button on the top right hand side of the screen – please note, you can only ‘join’ the consultation up to 5 minutes before your scheduled time. See video below.
If your provider has appointments enabled you can book an appointment via the ‘Appointments’ section on the navigation bar. If they do not have ‘Appointments’ enabled, please contact them and they will schedule the appointment.
Please make sure that you have allowed HotHealth to access your microphone and camera. When you first access a meeting you will be prompted. If you refused then, please follow the instructions below.
IPHONE & IPAD USERS
1. Open the Settings app.
2. Scroll down to “HotHealth”
3. Toggle the Microphone and Camera options on.
ANDROID USERS
1. Open the Settings app.
2. Tap on “Applications”
3. Tap on “Application Manager”
4. Look for the HotHealth app and tap on “More” (top right corner).
5. You’ll now see a list of options, tap on “Permissions.”
6. Toggle on the Microphone and Camera options on.
Once you are in the video conferencing screen, check that your microphone is not on mute and that you have the video function turned on.
If you cannot see the other person, they may be running late to the appointment. Wait a few minutes past your scheduled time and give your provider a call.
If you are still having issues, check that you are using a supported device and browser and try turning your device on and off again.
Desktop or laptop
- Chrome version 23 or higher
- Edge version 79 or higher
- Firefox version 22 or higher
- Opera version 18 or higher
- Safari version 11 or higher
Apple iPhone or iPad
- Safari version 11 or higher
Android phones and tablets
- Android browser version 80 or higher
- Chrome version 80 or higher
- Firefox version 68 or higher
- Opera version 46 or higher
If there are still technical issues please contact your organisation and they will contact us.
IPHONE & IPAD USERS
When viewing an event, scroll up to reveal the “Add to calendar” button and tap it.
ANDROID USERS
When viewing an event, scroll up to reveal the “Add to calendar” button and tap it. This will prompt you to add the event to your calendar on your phone. Note, it is possible to have another calendar app on your phone that overrides the default calendar app. Some calendar apps may or may not support adding events like this.
WEBSITE
When viewing an event, press the “Add to Calendar” button. It will download an “iCal” file. This is a fairly standard event-sharing file that works for a variety of calendar programs (Apple Calendar, and newer versions of Outlook and Outlook Express included). It depends on how you have configured your computer as to what program will open up iCal files.
At present it is not possible to subscribe to all events by an organization.
Managers can publish or sent information to everyone or to “groups”. It may be that you are only seeing the content that is available to everyone.
If you are on the web, first of all, make sure you are logged in to HotHealth. If you are not logged in you will not see content published to groups.
Check to make sure that you are in the correct group for your organization. Click on “Settings” inside your organizations HotHealth app, select “Groups” and fill in the form to request access to the correct group(s) for you.