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Users

HotHealth is a free tool that allows you to keep up-to-date with your key healthcare providers.

They can invite you to groups so that you can be notified when there are events or content relevant to you.

For managers of healthcare organizations, HotHealth is a tool that allows healthcare professionals to easily create and maintain an online presence as well as keep all your stakeholders engaged with content relevant to them.

iOS

The HotHealth app will work on all Apple iPhones, iPads and iPods running iOS 8.1+. This covers 93% of all iOS devices as at February 2016.

Android

The HotHealth app will work on almost all Android devices running Android 4.2+ (JellyBean). This covers 85.9% of all Android devices as at February 2016.

Windows

The is currently no Windows Phone app although all functionality of HotHealth is available through a mobile friendly website. The main difference is that you cannot receive push notifications and will instead need to rely on email. Windows Phone had 2.8% of smartphone marketshare in the US in November 2015.

Blackberry

The is currently no Blackberry app although all functionality of HotHealth is available through a mobile friendly website. The main difference is that you cannot receive push notifications and will instead need to rely on email. Blackberry had 1.0% of smartphone marketshare in the US in November 2015.

The first thing to do is make sure you have the latest version of the HotHealth app. Go to the App Store or Google Play and see if there is an update.

iPhone & iPad Users

Please check the following.

Check you are not in "Do Not Disturb" mode.

Sometimes, notification sounds and alerts can be blocked by the "Do Not Disturb" settings.

  1. Go to “Settings” on your home screen.
  2. Select “Do Not Disturb”
  3. Either turn off all options, or make sure that your scheduled “Do not disturb” times are not causing you not to see notifications.
Make sure Notifications are turned on in your phone settings

Please note that this process varies a little between versions of iOS.

  1. Go back to “Settings” (from your home screen) and select “Notifications”
  2. Scroll down until you see “HotHealth”
  3. Make sure that the “Alert Style” is set to either “Banners” or “Alerts”.
  4. While on that screen, also make sure you turn on all other options.
Make sure Notifications are turned on in HotHealth

First of all make sure that you are logged in to HotHealth on your phone. Assuming that is the case, follow these steps to make sure notifications are turned on.

  1. Go to your HotHealth (ie. select a team from the home screen).
  2. Inside of your HotHealth, click on the “Settings” in the top right.
  3. Make sure that you have “Notifications” turned on.

Android Users

There are a number of things to check.

Check notifications are enabled

Lets check to see that you have notifications enabled.

  1. Select "Settings" from your menu.
  2. Select "Apps" (it is sometimes called "Application Manager") from the "Settings" menu.
  3. Find "HotHealth" from your applications listing (you can scroll to it or use the search function at the top of the screen).
  4. Ensure the "Show notifications" tick-box is selected.
Check you are not in "Do Not Disturb" mode

Sometimes, notification sounds and alerts can be blocked by the "Do Not Disturb" settings.

  1. Select "Settings" from your menu.
  2. Select "Sound" from the "Settings" menu.
  3. Ensure that "Do not disturb" is off.

If you are still not receiving push notifications, please contact HotHealth and we will look into it.

iPhone & iPad Users

If you are on an iPhone or iPad, if you go to "Settings" and then "Do Not Disturb", you can set your phone to not make a sound during certain times of the day (e.g. 10pm to 7am).

Android Users

If you are on an Android phone, there is a "Do Not Disturb" mode that you can turn on before you go to bed. This will stop sounds and vibrations.

The is currently no Windows Phone app although all functionality of HotHealth is available through a mobile friendly website. The main difference is that you cannot receive push notifications and will instead need to rely on email. Windows Phone had 2.8% of smartphone marketshare in the US in November 2015.

Open HotHealth and tap the "Log In" button. Click on "forgot password" and follow the prompts.

Alternatively you can go here to reset your password.

HotHealth uses the same log in system as LifeCard. Please log in to this site and change it there.

An authorized person from your health organization can create an app via our web site (HotHealth). We call this person a "manager" as they have complete control over the app. HotHealth can support multiple managers if you want more than one person to be able to manage the app.

Click here to create a website and app for your for your organization. Select what plan you want to start on (the free plan is a good place to start) and then click the "create" button at the bottom. From there simply follow the step-by-step instructions.

iPhone & iPad Users

When viewing an event, scroll up to reveal the "Add to calendar" button and tap it.

Android Users

When viewing an event, scroll up to reveal the "Add to calendar" button and tap it. This will prompt you to add the event to your calendar on your phone. Note, it is possible to have another calendar app on your phone that overrides the default calendar app. Some calendar apps may or may not support adding events like this.

Website

When viewing an event, press the "Add to Calendar" button. It will download an "iCal" file. This is a fairly standard event-sharing file that works for a variety of calendar programs (Apple Calendar, and newer versions of Outlook and Outlook Express included). It depends on how you have configured your computer as to what program will open up iCal files.


At present it is not possible to subscribe to all events by an organization.

Managers can publish or sent information to everyone or to "groups". It may be that you are only seeing the content that is available to everyone.

If you are on the web, first of all, make sure you are logged in to HotHealth. If you are not logged in you will not see content published to groups.

Check to make sure that you are in the correct group for your organization. Click on "Settings" inside your organizations HotHealth app, select "Groups" and fill in the form to request access to the correct group(s) for you.

Managers

HotHealth is a free tool that allows you to keep up-to-date with your key healthcare providers.

They can invite you to groups so that you can be notified when there are events or content relevant to you.

For managers of healthcare organizations, HotHealth is a tool that allows healthcare professionals to easily create and maintain an online presence as well as keep all your stakeholders engaged with content relevant to them.

A manager in HotHealth is a user with the power to control all aspects of the app and website. The person who created the app, it automatically a manager. You can have multiple managers by granting additional access to users in the "Managers" section of the "Dashboard".

They will be responsible for selecting which features are turned on and off, and what that app/website looks like. They will manage things like security levels, group requests, news articles, etc.

An manager can do everything in your app so be careful who has manager access!

An "Assistant Manager" can create and edit news articles and events (including sending push notifications) from within the app only. Further, they only have access groups that they are part of. That means they can only edit an event if that event has been made visible to a group they are part of. It also means they can create a new event but can only make it visible to groups they are part of.

They do not have privileges to access this web site management system so they cannot change any of the features of your App or edit and approve member requests.

Go to your "Dashboard" and select "Managers". Here you can see a list of all users that are managers.

Yes.

Note, you can create a maximum of 10 organizations and you can only have one HotHealth account per email address.

For users

The app is free.

For organizations

See the pricing page for more details.

HotHealth has a number of security and privacy settings so you have total control over who joins your organization and what information they are authorized to see. You are in control of your HotHealth app. In the dashboard go the the "Groups" page and set up groups to find out more.

All functionality of HotHealth is available through a mobile friendly website. The main difference is that you cannot receive push notifications and will instead need to rely on email.

Click on the "Organization Settings" button in the top right of your dashboard. In the help text at the top of the page there is a link to delete your account.

Click on the "Organization Settings" button in the top right of your dashboard. Click on the button to "Downgrade" your account. Note, the downgrade will take effect immediately but it will not be until the next billing cycle that you see the reduced price reflected.

Click on the "Organization Settings" button in the top right of your dashboard. On this screen you can change the name of your organization.

Go to your dashboard and click on the "Managers" button. Add another user that you want to make a manager (if they are not already a manager). Make sure that you make them a "Manager". Once you have a new manager for your app, they will be able to delete you or remove your manager access.

 

Need more help?

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