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Extend your capabilities with Global Health products
Global Health has other software products that can be used in conjunction with HotHealth.
Can I pay annually?
Yes, there are annual options for each plan, just select the annual plan on our shop page.
Do you offer Enterprise solutions?
Yes, we work with larger healthcare organisations, corporations and companies who have a requirement for a larger scale volumes of forms, bookings or video consultations. If you are an enterprise business looking for a solution for forms, online bookings, video consultations and patient engagement please get in contact with our team.
What payment types are accepted?
We accept Visa, MasterCard and Amex if you subscribe via the automatic billing system.
We also offer invoice options to cater for EFT transfers and direct debits if that is preferable.
Can I change my plan?
Yes! You can move between plans as you need.
What if I want to cancel my subscription?
We would hate to see you go, however you can cancel at anytime from your shop login. There are no lock in contracts, so if you cancel before your subscription period renews you won’t be charged your next subscription fee.
Is my data secure?
We are passionate about data privacy and security for health organisations and patients. We strive to keep our security practices inline with requirements from the Australian Government for healthcare and also with best practice methods. You can contact us directly with any specific questions.
Do you help me set up the site?
Yes, we can help customise the site to your branding if you send us your logo and colours. We will also set up one digital form for you.
How do I sign up?
Choose a plan above to get started. We will ask you to signup for a Global Health shop account to complete the registration.
If you are an existing Global Health customer and don’t yet have a Global Health shop account, get in touch with our team.
What if I go over my plan’s limits?
If you use more forms, bookings, locations or video appointments, we will just bill you automatically in your next billing cycle for any overages. As long as you pay your invoices on time, we won’t stop you using the features in your plan.
Is there a free version of HotHealth?
HotHealth does not offer free trials, however we do have a 30 money back guarantee. If you are not satisfied with our software (within 30 days) we will give you a full refund.
How do I accept payments with HotHealth?
HotHealth integrates with Stripe and accepts credit card payments from patients and clients directly into your bank account via Stripe. You just need to signup for an account with Stripe to start accepting payments.
How much does it cost to process payments?
We charge a transaction fee of 3% for payments via Stripe. This covers Stripe’s transaction fee as well.