Plans and pricing

Find the package that works for your business.

Plans suitable for single practitioners and large organisations.

Starter

$65 /Month

HotHealth's Starter package includes all the features you need to get started on your digital patient engagement journey. Including a customised website, an online store, digital forms, a staff appointment book and access to the HotHealth and Lifecard apps.

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Plus

$125 / Month

HotHealth's Plus package includes all the features you get in the starter package, plus online bookings, video conferencing, chat and news for those looking to take the next step in patient engagement. Organisations also enjoy more HotHealth locations and digital forms included in their plan.

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Premium

$246 / Month

HotHealth's Premium package is for larger or more complex health organisations. This package includes all the same features as the plus plan, with a much higher level of digital forms, online bookings and video bookings included in the subscription.

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Compare packages and features

Starter
Plus
Premium

Gain more business
Reach more of your target audience and increase revenue through digital tools.

Personalised site
Add your own domain
Four custom pages
Manage events
Sell things online
Transaction fee
3%
3%
3%
Create articles
Invite users to your site
HotHealth mobile app
Contact page
Easy link back to your own website if needed
Mobile app search for your site
Featured search

Manage your bookings
Access tools to take and manage online bookings for your healthcare business.

Online bookings
500
5,000
Online video consultation bookings
50
200
HotHealth locations
1
3
10
Appointment scheduling
Automatic appointment confirmations and reminders
Staff member-based availability
Patient online appointment rescheduling
Patient online appointment cancellation
Calendar of upcoming and past appointments for staff and patients
Appointment integration with Practice Management Systems
Filters for staff member, location, gender, services and if they accept new patients
Take payment at time of booking
Transaction fee for appointment payments
3%
3%

Powerful data collection
Collect important information from your patients through your HotHealth site.

Forms
2
7
16
Form submissions
1,000
3,500
8,000
Ready to edit form templates
Drag and drop form builder
Bulk data export per form
View completed forms in browser
Save completed forms as PDF
Automate completed forms to be sent to your secure messaging inbox
Advanced form builder features such as a digital signing box and file uploader

Clean up your processes
Fit HotHealth into your workflows to cut down your administration time.

Send form data to your clinical system
APIs available for online appointments
MasterCare+ integrations for online appointment booking
PrimaryClinic integrations for online appointment booking
Lifecard login authentication for a holistic model of care
Send chat transcripts from your video call to your organisation's secure message inbox
Patients can send chat transcripts to Lifecard app
Manage your own site with a manager dashboard

Connect to other solutions
Integrate your HotHealth site with third party systems to centralise your online operations.

ReferralNetintegration
PrimaryClinic integration
MasterCare+ integration
Lifecard natively integrated
APIs available for online appointments

Be compliant and secure
Security features suitable for Australian healthcare organisations.

SSL site security
Assign roles to users
Australian hosted
Encrypted data storage
Lifecard login authentication
Login required for video conferencing
N/A

Extend your services
Features you can use to expand your online offering and transform your customer journey.

Video conferences
50
200
Group video bookings
Screensharing in video
File sharing
In-video chat
In-video whiteboard
Patients can save chat transcript to Lifecard
Provider can send chat transcript to ReferralNet
Chats saved in chat area for future use
Web based video calls

Improve patient engagement
Improve your patient engagement with a range of features.

News section
Create groups of users
Restrict access to news posts to signed in users and groups
Invite users and groups to events and manage RSVPs
Start chat conversations with users or groups
Continue chats from video consultations online
Staff profiles
Announcement bar
Email and push notifications

Receive support and guidance
Have peace of mind that you’ll get the right help from an experienced team.

Email support
Online support guides
Account manager
Priority support
Looking for an enterprise plan or custom solution? Contact the sales team.

Do you help me set up the site?

Yes, we can help customise the site to your branding if you send us your logo and colours. We will also set up one digital form for you.

How do I sign up?

Choose a plan above to get started. We will ask you to signup for a Global Health shop account to complete the registration.

If you are an existing Global Health customer and don’t yet have a Global Health shop account, get in touch with our team.

What if I go over my plan’s limits?

If you use more forms, bookings, locations or video appointments, we will just bill you automatically in your next billing cycle for any overages. As long as you pay your invoices on time, we won’t stop you using the features in your plan.

Is there a free version of HotHealth?

HotHealth does not offer free trials, however we do have a 30 money back guarantee. If you are not satisfied with our software (within 30 days) we will give you a full refund.

How do I accept payments with HotHealth?

HotHealth integrates with Stripe and accepts credit card payments from patients and clients directly into your bank account via Stripe. You just need to signup for an account with Stripe to start accepting payments.

How much does it cost to process payments?

We charge a transaction fee of 3% for payments via Stripe. This covers Stripe’s transaction fee as well.

Can I pay annually?

Yes, there are annual options for each plan, just select the annual plan on our shop page.

Do you offer Enterprise solutions?

Yes, we work with larger healthcare organisations, corporations and companies who have a requirement for a larger scale volumes of forms, bookings or video consultations. If you are an enterprise business looking for a solution for forms, online bookings, video consultations and patient engagement please get in contact with our team.

What payment types are accepted?

We accept Visa, MasterCard and Amex if you subscribe via the automatic billing system through the shop.

We also offer invoice options to cater for EFT transfers and direct debits if that is preferable.

Can I change my plan?

Yes! You can move between plans as you need. You can switch plans via our Shop page on our website, select the plan you wish to use and immediately gain access to the features.

What if I want to cancel my subscription?

We would hate to see you go, however you can cancel at anytime from your shop login. There are no lock in contracts, so if you cancel before your subscription period renews you won’t be charged your next subscription fee.

Is my data secure?

We are passionate about data privacy and security for health organisations and patients. We strive to keep our security practices inline with requirements from the Australian Government for healthcare and also with best practice methods. You can contact us directly with any specific questions.

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