GLOBAL HEALTH’S COMMITMENT TO YOUR PRIVACY
Global Health Limited (Global Health) respects your right to privacy.
Australian Privacy Principles
The Australian Privacy Principles established by the Privacy Act 1988 (Cth) apply to Global Health of Level 2, 607 Bourke Street Melbourne, Victoria, 3000, Australia.
Why does Global Health collect information about users?
Information is requested from our users in order to provide and deliver better services and solutions to our clients, and prospective clients.
The personal information Global Health collects from Clients and what we use it for
3.1 Collection of personal information
We may request, collect and/or hold the following types of personal information from you if you are our client (or use the services of our clients) in order to conduct our business:
- job titles and organisation details;
- street and postal addresses;
- email addresses;
- telephone and facsimile numbers;
- information about the products and/or services you have ordered/purchased and their performance records;
- information about your business or practice needs, to assess requirements for products and services;
- information about your enquiries, opinions or instructions;
- information held by us as custodians of server(s) containing electronic health records. That may include:
- health information, such as information about your physical or mental health, notes of your symptoms or diagnosis and the treatment given, specialist reports and test results, appointment and billing details, prescriptions and other pharmaceutical records;
- other information about your date of birth, gender, race, sexuality or religion contained in an electronic health record, which you have provided to our client for the purposes of them providing you with a health service;
- government identifiers, such as your Medicare number;
- communications between us; and
- credit card and bank information.
3.2 Purposes for which Global Health holds personal information
We primarily hold personal information relating to clients for the following purposes:
- to conduct direct marketing or provide you with information that we consider may interest you;
- to assess your requirements for products and services;
- general testing and maintenance of products, services and servers;
- in order to correct data errors, test or carry out maintenance with the client’s consent, on databases which may include patient records;
- to provide subscriber-based applications and services; and
- to manage client and business relationships.
3.3 Access to medical patient databases
From time to time employees of Global Health (and third parties with whom we engage) may have access to personal health records by reason of a Global Health product or service which you, or your healthcare provider utilises (for example, due to the use of our patient administration software, electronic management record software, secure messaging delivery system or electronic health record systems).
- we understand that health information is sensitive and highly confidential information and will observe the highest standard of confidentiality when viewing such records and will not grant any third parties access to this information without your consent;
- some of our products and services (e.g. LifeCard®) enable you to request the transfer of your health and other personal information from your healthcare provider, if they store or have access to your information using our software . By using LifeCard® you are expressly consenting to your healthcare provider transferring your health and other personal information to you. Please be aware that it is within the discretion of your healthcare provider as to whether they transfer the information to you. For example, they might refuse to provide you with your health or other personal information if they consider that such disclosure poses a serious threat to your health or safety or will have an unreasonable impact on the privacy of other individuals;
- even if you do not request the transfer of your health or other personal information, some of our products (e.g. MasterCare electronic medical record software) contain a LifeCard® patient portal which enables your healthcare provider to upload information to your LifeCard® You will be notified by email if any information has been uploaded by your healthcare provider, and it remains within your discretion whether you view and/or delete it; and
- if you store information on your LifeCard®, we may use it to:
- provide you with data that we consider is relevant to your particular health condition(s), including in respect of available third party goods or services; or
- to populate data within other software applications that we license, or make available, to you.
If you wish to withdraw your consent at any time, please notify us in writing. We may then cease to provide the above mentioned details to you (and cease the transfer to, or accessibility of, that information within our other software applications).
- All patient information will remain the property of the party transferring it to us.
- We will put in place reasonable measures to protect against misuse and loss or unauthorised access, modification or disclosure of your information.
- The information will only be accessed for the purpose(s) agreed with you and will be either destroyed or returned as directed by you when no longer required and copies will not be retained by us on our computers or in any other form except in the form of any necessary data back-ups.
- If there is any potential or actual breach of privacy you will be notified as soon as practicable.
- If patient data is released to us and retained to construct test databases, the data will be converted until de-identified and the original destroyed.
How Global Health collects personal information from visitors and users of our Sites and what we use it for:
4.1 Automatic Collection of Information:
If you do nothing during your visit but browse through our Site(s) or download information, our system will automatically gather and store certain anonymous information that cannot be linked to a specific individual. This information does not identify you personally and is used in an aggregate way to help us improve our Sites and tell us the number of visitors to our Sites each day. Our Web server automatically collects and records the following information:
- the visitor’s domain name;
- the visitor’s IP address;
- aggregate information on what pages are accessed; and
- the name and release number of web browser software used.
4.2 Optional Permission-based collection of Information
We offer the following services, which collect and transfer information from other programs that we operate:
Internal transfers of personal information
A number of our products are made available to you either directly by us or by third party healthcare providers.
The personal information stored or collected in those products (e.g. MasterCare) is collected by us directly or in some circumstances transferred to, or by us, to other products within our range that you subscribe to (e.g. LifeCard®).
We offer the following services, which require voluntary submission of your email address and some personal information:
- Registration for Customer Support Access
The majority of general information does not require Global Health to gather information about people viewing our Sites. However, in order to access client-specific support, content and features of some of our Sites, we require registration, and the disclosure of personal information and in some instances, government identifiers in order to authorise client access.
- Electronic newsletters
We may offer a free electronic newsletter to users. Global Health gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from our mailing lists by using the ‘Unsubscribe’ function.
- Message Boards/Forums/FAQ’s
Access to Message boards, Forums and Frequently Asked Questions (FAQ’s) is usually only available to registered Global Health clients.
- Access to Web-based Products
The nature of some of our web-based products inherently require users to provide their personal information, including sensitive personal information such as health and medical information, which is stored in Global Health’s servers.
- Access to Product Updates or files
As a service to our registered clients, we may make software updates available for direct download from our Sites, or files that have been created by other users for sharing with our broader user community. This will not be available for all software applications. In order to access and download these updates or user-created files, we require clients to be registered.
- Downloads of Product information
As a service to users of our Sites, we may make product information available for direct download. Global Health gathers minimal personal information of users who voluntarily request this Product Information.
- Downloads of Trial Software
As a service to users of our Sites, we may make product information available for direct download. Global Health gathers minimal personal information of users who voluntarily request this product information.
- “E-mail this to a friend” Service
Visitors to our Sites may choose to electronically forward a link, page, or document to someone else by clicking “e-mail this to a friend”. The users must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
We may, from time to time, offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues concerning Global Health and our brands. Opinions or other responses to polls are aggregated and are not identifiable to any particular user(s) details. Global Health may use a system to “tag” users after they have voted, to ensure that each user votes only once on a particular question. This tag is not correlated with information about individual users, and only exists for the life of the poll.
Global Health may occasionally conduct user surveys to better target our content to our audience. We sometimes share the aggregated demographic information in these surveys with our partners such as marketing agencies and technology solution providers. We do not share any identifying information about specific individuals with any third parties. We do not re-sell our database onto third parties.
Global Health tracks user traffic patterns throughout all of our Sites. However, we do not correlate this information with data about individual users. Global Health does break down overall usage statistics according to a user’s domain name, and browser type, by reading this information from the browser string (information contained in every user’s browser).
We use tracking information to determine which areas of our Sites users like, and don’t like, based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in the Search function as one of many measures of what interests our users, but we do not track which terms a particular user enters.
With Whom Will the Information Be Shared or Disclosed?
We will only disclose personal sensitive information with your consent.
Your non-sensitive personal information may be shared with third party organisations with whom we engage, such as marketing agencies, advertisers, sponsors, partners, health and other agencies, technology solution providers in Australia and overseas including in India, Bangladesh, Philippines and Vietnam, and to comply with applicable laws or valid legal process or to protect the personal safety of our users or the public. Generally these third parties would be required to sign confidentiality undertakings.
Except where necessary to provide subscriber-based services to our clients, we do not rent, sell, exchange or provide any of your personal information to third-party organisations for a fee.
We will allow your sensitive personal information to be shared with third party individuals and organisations only where you or your authorised delegate(s) have specifically allowed those third parties to access your sensitive information via our web-based products which have such functionality.
All Global Health employee and contractor agreements include a confidentiality undertaking on commencement of their employment or engagement.
Global Health maintains back-up records. Where you request the deletion of personal information from our records, it is not practical, and Global Health will not remove or delete all your information, from all data back-ups.
Global Health Sites do not usually feature information and services of interest to children 13 years of age and under.
We use “cookies” to provide customisable and personalised services to visitors of Global Health Sites.
- store and sometimes track visitor preferences;
- record user-specific information on what pages users visit;
- alert visitors to new areas that we think might be of interest to them when they return to our Sites; and
- to record past activity at a Site in order to provide better service when visitors return to our Sites.
Global Health operates a secure data network(s) protected by industry standard firewall and password protection systems. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our Sites. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information that you provide.
We will only record your email address if you send us a message, you subscribe to a mailing list or alert service or you include it in any of your Global Health accounts. Your personal information will be added to our mailing list(s) when you opt in or register to receive our electronic communications.
Access to and Correction of Personal Information
Review of Personal Information
Subject to the exceptions that are set out in the Australian Privacy Principles, you may access any personal information we hold about you and have the right to correct that information if it is inaccurate.
We will refuse access if it would interfere with the privacy rights of other persons or if it breaches any confidentiality that attaches to that information.
You should anticipate that it may take a little time to process your application for access as there may be a need to retrieve information from our archives and review information in order to determine what information may be provided.
Where you request the deletion of personal information from our records, we will remove your details from our current records but will not remove or delete your information from our back-up records.
How to Access and Correct Personal Information
You can access and request correction to your personal information by e-mailing us at: [email protected]. We may charge a fee for this access. While you may choose to deal with us anonymously or by using a pseudonym, in order for us to allow you access to your information and to correct it, you will need to be in a position to verify your identity.
Enquiries and Complaints
We take complaints very seriously and ask that you provide a written explanation of your complaint. We will investigate your complaint and respond shortly after receiving it.
Enquiries and complaints may be made to:
Contact: Compliance Officer
E-mail: [email protected]
Telephone: +61 3 9675 0600
You can also make complaints to the Office of the Australian Information Commissioner at http://www.oaic.gov.au.
For more information on the Australian Privacy Principles please refer to The Office of the Australian Information Commissioner at: http://www.oaic.gov.au.
The Content of Our Sites
Global Health Sites
We endeavour to provide convenient and functional Sites, but we do not guarantee that the Content will be error free or that the Sites or the server(s) that operate(s) them are free of viruses or other harmful components. If your use of our Sites results in the need for servicing or replacing property, material, equipment or data, we will not be responsible for such costs. Without limiting the above provisions, everything on our Sites is provided to you “as is” and “as available” without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights/laws or any other laws or third party rights.